reading

This article from VentureBeat explores the use of messaging and chatbots in omnichannel contact centers and outlines different approaches businesses can consider. via VentureBeat

Henneke Duistermaat presents five creative strategies to help writers stay inspired throughout the year. via HubSpot.

CES 2018 saw emerging trends in kitchen tech, from smart kitchen platforms and voice interfaces to digital sensing in fridges and wireless appliance power.

via The Spoon

Longreads asked writers, editors, and booksellers to share a few books they felt deserved more recognition, including novels and essay collections. via Longreads

Digital Synopsis explores how our brains process logos within milliseconds, ultimately influencing our purchasing decisions.

A new Harvard study found that community-owned broadband networks offer significantly lower prices and easier billing than private internet providers.